Refunds & Returns Policy
Promo Only offers both tangible and non-tangible goods. The products purchased that are downloadable are NOT refundable (whether downloaded or not). There are no refunds for tangible goods that have been shipped to you.
However, there are cases when a refund can be issued:
Where a subscription was purchased (for a tangible product), a refund will be processed for the remaining term of the subscription (that has not been shipped to you); Where a downloadable product was purchased, a refund will only be processed within 5 days of purchase assuming that nothing was actually downloaded; Where a subscription to a downloadable product was purchased, a refund will be processed for the remaining items in the subscription that are not yet available for downloading.
Fraudulent Credit Card Charges or Fraudulent Claims
All requests to negate charges are investigated by our legal department. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.
Product returns (for tangible products) will only be accepted for defective items. No refund is available for defective items. The items will be replaced with an identical item, and, at our option, a similar product is the product is no longer available.
Delivery PolicyFollowing are the shipping rates applicable to purchases:
1st Class Shipments under .5 kg - FREE
1st Class Shipments under .5 kg w/Signature Express Delivery - £5.00
For purchases that weigh in excess of .5 kg or if you desire a courier delivery, please contact us at +44 (0)20 8964 2882 for specific delivery charges.
If you have any questions or concerns, please Contact Us.
Promo Only reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding nd effective immediately after posting of the revised Refund Policy on Promo Only Web sites.
You agree to periodically review our Web sites, including the current version of our Refund Policy. Our refund policy is made available on our Web sites. It is your obligation to review our refund policy for any such revisions.